Account Director

Ho Chi Minh, Vietnam

Posted on 2023-10-25 04:25:15 · 49 applicants


Key Responsibilities

Commercial – Client and Partner Management

  • You lead, inspire and mentor your own client service and delivery team to ensure they deliver client campaigns in line with agreed targets, they deliver the best possible digital solutions and exceptional client service.
  • You and your team demonstrate confidence and competence with commercial digital concepts in order to identify digital solutions that support client brand strategies and thus facilitate end-to-end service adoption.
  • You build and maintain excellent client operations and client relationships – including senior stakeholders.
  • You work closely with management and VPs to develop strategic thinking for comprehensive account planning and to identify new account opportunities.
  • You stay in-tune with new digital trends, industry innovation, competitor activities, market norms and client needs.
  • You identify and develop appropriate industry- and medical partnerships in order to facilitate the execution of the strategy locally.
  • You work together with VPs, PMs and internal delivery teams to track client projects P&L via revenue and cost tracking and report this back to the finance team. 
  • You receive the PO from the client; create and agree on invoicing schedules; and make sure the invoices get issued and collected in time.

Commercial – Campaign Delivery

  • You are accountable for on-time, on KPI and in-budget delivery of all campaigns for your clients. 
  • You and your team monitor performance on a daily and weekly basis, ensuring performance on schedule and proper resourcing is in place to service projects and escalate potential issues to your leadership team or the regional team. 
  • You are the communication bridge between the client and Hello Health’s internal delivery, marketing & finance teams. Making sure all communication with the client is according to our Hello Health standards and values. 
  • You create clear briefing documents for the internal delivery teams (product, content, tech etc) based on the signed SOW and your complete understanding of the client’s campaign brief and objectives. 
  • You review all materials for your clients campaign before they go out to the client in order to assess quality of work and to make sure our deliverables are on-brief. 
  • You and your team project manage the campaign according to SOPs and execute together with the internal delivery team team (from timelines creation to implementation to performance reports).  
  • You are ultimately accountable for the success of the campaigns of your client. 
  • Your KPIs include:
    • On-target, in-budget client campaign delivery (in line with agreed KPIs)

Commercial – Business Development (Optional, dependent on market situation)

  • You will drive business development, securing Regional Key Clients within your market and establishing Local Key Client partnerships ranging from pharmaceuticals, consumer health, medical devices, agencies, and private hospitals. 
  • You work in close alignment with the CM, CCO, Regional VPs and functional leads to plan partnerships and business opportunities monthly, quarterly, and annually.
  • You demonstrate a detailed understanding of HHG’s service offering, leading pitches to clients and directly and through your teams identify commercial growth opportunities. 
  • You proactively drive revenue growth, profitability and identify opportunities for cross-selling within each client.
  • You identify, help develop and implement new business opportunities – products or services – in line with the overall Hello Health strategy.
  • You are responsible for drafting and finalizing the contracts and SOWs with clients and managing the negotiations on the terms, with support of our internal finance and legal advisors.
  • You manage the process after the agreement with a client to move forward with a project. This entails managing the vendor registration; drafting the SOW and getting final agreement with the client; get all needed signatures from the client and our internal teams.

People and Performance Management

  • You ensure the Hello Health Group Core Values, our Purpose and Mission are exemplified in your own behavior and brought to life by your team. 
  • You fully commit to and implement Performance Management in line with company policy, engaging and leading individuals and the team effectively to meet company goals.
  • You hold regular performance 1 on 1 reviews with direct reports to ensure high levels of staff engagement and delivery on KPIs. 
  • You actively identify and address the development needs of your team, utilize the learning opportunities available to them on a country or regional level, ensuring your team maximizes their own learning by making use of HHG’s offerings such as the HHG Academy.
  • You attract, recruit, retain and develop staff to position Hello Health as an employer of choice in your country.

What Hello Health Group Offers:

We are passionate individuals that are driven to succeed. Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and strong collaboration across fields. We love the freedom of an entrepreneurial company and are looking for like-minded, ambitious professionals who have a desire to build something new and actively support our young company in its growth to greatness.

You will love working here!

  • Competitive salary package 
  • Professional and open working environment–culturally integrating the best of Western and Southeast Asian cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere. 
  • Opportunities to improve English skills within an international team–English is the official language in all Hello Health offices.

Do you think you’ve got what it takes? Apply now!

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