Information Collected About You
When you use the Services, we collect information as follows:
While you may use most of the Services without registering, certain Services do require that you register with Hello Health for them to function properly. If you choose to register or update an existing account with Hello Health or access certain Services, you may be required to provide certain personal information, such as your name, address, telephone number, gender, email address and date of birth, and a username and password to access your Hello Health account. You are responsible for ensuring the accuracy of the personal information that you submit to Hello Health.
Some of our Services, such as Hello Health Symptom Checker, are interactive and may request that you submit health-related information, along with other information such as your age and gender. You may be required to register with Hello Health to use Hello Health Symptom Checker and if you are registered with Hello Health, we may associate information that you submit to the Symptom Checker with registration information that you have previously provided.
User Reviews, Hello Health Message Boards, and Other Public Forums
Hello Health also features several message board areas and other public forums where users can post reviews, share information and support one another or where users can post questions for experts to answer. We also offer online discussions moderated by healthcare experts. Our reviews feature in the bookings system and our message boards are open to the public and should not be considered private.
Any information (including personal information) you share in any review, online message board, or other forum is by design open to the public and is not private. You should think carefully before posting any personal information in any public forum. What you post can be seen, disclosed to or collected by third parties and may be used by others in ways we cannot control or predict, including to contact you for unauthorized purposes. As with any public forum on any site, the information you post may also show up in third-party search engines.
If you mistakenly post personal information in our message board areas and would like it removed, you can send us an email to request that we remove it by using the Contact Us link on every page of the Hello Health Sites. In some cases, we may not be able to remove your personal information.
Emails You Send to Hello Health
Services and Device Information
When you access and use the Services, Hello Health automatically collects and stores in its server logs information from your browser or mobile device such as your IP address or unique device identifier, browser information (including referring URL), your preferences and settings, cookies and information about the content you have viewed and actions taken (e.g., search queries, ad engagement, clicks and the associated dates and times). Hello Health may also collect device-specific information when you install and use an App including your device model, operating system information, advertising ID (which is a unique, user-resettable identification number for advertising associated with a mobile device) and App version and usage information. When enabled by you, we collect precise location information provided by your mobile device, which you may disable through the device settings.
Cookies and Other Tracking Technologies
We also work with third party ad networks to display advertising on our Hello Health Sites and on third party websites. Our ad network vendors use technologies to collect information about your activities on the Hello Health Sites and apps to provide you cookie-based targeted advertising on our Hello Health Sites and on third party websites based upon your browsing activity and your interests.
How Information Collected About You Is Used
Information about your use of the Services may be used for the following purposes:
- to provide, improve and create new Services,
- to respond to your inquiries and to send you administrative communications about the Hello Health Sites and Services,
- to obtain your feedback about the Hello Health Sites and Services,
- to send you secure electronic messages and personalized emails pertaining to your interests as inferred from your use of the Services, including news, announcements, reminders and opportunities from Hello Health,
- to statistically analyze trends and user behavior and activity including how frequently areas of the Hello Health Sites are visited, how the Services are being used and how many emails are received and opened,
- to provide you and people with similar demographic characteristics and interests with more relevant content including advertising both on and off the Hello Health Sites and Apps,
- to offer lead generation services,
- to detect and defend against fraud and other threats to the Services and our users,
- to identify issues with the Services,
- to conduct research and measurement activities, including those described below, and
- to administer your account.
In addition, Hello Health may use personal information about you for other purposes that are disclosed to you at the time we collect the information and/or with your consent.
Sharing Your Information
Hello Health Subsidiaries and Corporate Affiliates
Companies and Contractors that Work with Hello Health
Hello Health works with third party companies and contractors that help us provide the Services and to otherwise assist in the operation of the Hello Health Sites and Apps, including those that provide services relating to technology, data analysis, research, email management and deployment, sweepstakes and contest administration, advertising and marketing and/or content. Hello Health contractors sometimes have limited access to your information in the course of providing products or services to Hello Health. We contractually require that our contractors not use or disclose your information for any purpose other than providing the limited service or function for Hello Health.
Third Party Advertisers and Third Party Websites
We may share information that we have about you, such as a cookie ID or IP address, with third party advertising service providers who may use this information, on our behalf, to help Hello Health deliver advertising on the Hello Health Sites as well as on third party websites.
We may also include social widgets on the Hello Health Sites which enable you to interact with the associated social media services, e.g., to share an article. These widgets may collect browsing data which may be received by the third party that provided the widget, and are controlled by these third parties. You may be able to manage your privacy preferences directly with the applicable social network platform.
Compliance with Law, Regulation, and Law Enforcement Requests
To cooperate with government and law enforcement officials and private parties to enforce and comply with law, we may release personal information to third parties: (1) to comply with legal requirements such as a law, regulation, search warrant, subpoena or court order; (2) when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request; or (3) in special cases, such as in response to a physical threat to you or others, to protect property or defend or assert legal rights. In addition, we may disclose personal information as described below.
How Your Information is Secured and Retained
We take reasonable security measures to protect the security of your personal information. Despite Hello Health’s efforts to protect your personal information, there is always some risk that an unauthorized third party may find a way around our security systems or that transmissions of your information over the Internet may be intercepted.
The security of your personal information is important to us. When you enter personal information (including personal health information in various Services), we encrypt the transmission of that information or use SSL connections (Secure Socket Layer) technology.
We will retain your personal information as long as your account is active or as needed to provide you Services. At any time you can remove your personal information or instruct us to remove it, but you should be aware that it is not technologically possible to remove each and every record of the information you have provided to Hello Health from our servers. See “Your Choices and Rights” below for more information on how you can update or remove your personal information. We will also retain your personal information as necessary to comply with legal obligations, resolve disputes and enforce our agreements.
Your Choices and Rights
Updating/Removing Your Personal Information
If you have registered and desire to delete any of your registration information you have provided to us from our systems please contact us using the contact information listed below in the “Contacting Hello Health About Your Personal Information or Privacy” section or through the Contact Us link provided at the bottom of every page of the Hello Health Sites. Upon your request, we will delete your registration information from our active databases and where feasible from our back-up media. You should be aware that it is not technologically possible to remove each and every record of the information you have provided to the Hello Health Sites from our servers.
When you sign up to receive email communications for any of our Services, including our email newsletters, or at any time, you can choose to opt out of receiving additional newsletters or other email communications from Hello Health or our advertisers or sponsors.
You can unsubscribe from an email newsletter by:
- Following the directions included at the bottom of the newsletter and using the “Unsubscribe” link found in the emails.
- Logging in to the Hello Health Sites and unchecking the newsletters you no longer wish to receive under the “My Profile” section.
All promotional emails that Hello Health sends with opportunities from Hello Health or with offers or informational materials from Hello Health on behalf of our sponsors will contain an opportunity to unsubscribe from getting additional emails of that type in the future from Hello Health unless you re-subscribe.
You may also control interest-based advertising on your mobile device by enabling the “Limit Ad Tracking” setting in your iOS device’s settings or “Opt out of Ads Personalization” in your Android device’s settings. This will not prevent you from seeing advertisements, but will limit the use of device advertising identifiers to personalize ads based on your interests. If you have questions about how to reject cookies on your specific device please check with the device manufacturer.
We are committed to protecting the privacy of children. The Hello Health Sites are not designed or intended to attract children under the age of 13. The Hello Health Sites do not collect personal information from any person we actually know is under the age of 13.
Note to Users Outside of Singapore
Some of these jurisdictions may not afford the same level of data protection as considered adequate in your own country. In those circumstances, we will take reasonable steps to ensure your personal information is protected with a standard of protection that is at least comparable to the protection of your home jurisdiction or provided under the Personal Data Protection Act in Singapore, whichever is stricter.
Contacting Hello Doctor About Your Personal Information or Privacy
You can also contact Hello Health Group at:
Contact number: +84 32612 6496
We will endeavor to respond to your request within a reasonable timeframe and may request additional information from you to provide a comprehensive response. Further information may be sought from you in order to provide you with a comprehensive response. You may also contact local Customer Service for any other enquiries.