Vietnam
Posted on 2024-02-06 02:33:18 · 1 applicants
Client Delivery
● You are accountable for on-time, on KPI and in-budget delivery of all campaigns for our clients under your management.
● You develop client project timelines that enable smooth delivery of our client deliverables resulting in projects being delivered on time and within budget.
● You support the delivery teams in the management of external vendors for the purpose of client project delivery.
● You enable clear communication, project understanding, and RASCI’s between all stakeholders as well as identify and manage potential risks and liabilities of the projects under your management. You serve as a point of contact for teams to ensure team actions remain in synergy.
● You monitor performance of your campaigns on a weekly basis, ensuring performance and timeline is on schedule and proper resourcing is in place to service projects and escalate potential issues.
● You deliver only top quality project deliverables that are matching the SOW and technical specifications to ensure client satisfaction.
● You might present to clients with regards to client project planning and timelines and assist the client servicing team in defining the project scope and goals.
● You make effective decisions when presented with multiple options for how to progress with the project and make sure all teams are on the same page.
● You delegate tasks on the project to developers, designers or other external vendors best positioned to complete them.
● You support in building and managing a database of reliable freelancers and external vendors across the region through the coordination of NDA’s, Contracts, Rate Cards and quality assessments.
Process Implementation & Improvement
● You work with your manager to ensure client project management success – taking ownership of managing and implementing the client delivery processes and servicing best practices.
● You support the implementation of processes and tools that ensure our delivery and client servicing is best in class
● You support local markets in building project management, client servicing and resource planning capabilities and support in the onboarding of new joiners to make them productive team members that can operate our SOPs within reasonable time.
● You work with the project director to measure client satisfaction across your client campaigns.
● You support in knowledge sharing with regards to client delivery processes and client servicing practises.
● You support in creating an understanding of profitability by campaign and by client through the implementation and usages of tracking tools and practises.
People and Performance Management
● You ensure the Hello Health Group Core Values, our Purpose and Mission are exemplified in your own behavior and brought to life.
● You fully commit to and implement Performance Management in line with company policy, engaging and leading individuals and the team effectively to meet company goals.
● You ensure that all team members have updated Job Descriptions, MBOs and are fully aware of the expectations of their role and responsibilities.
● You hold regular performance 1 on 1 reviews with direct reports to ensure high levels of staff engagement and delivery on KPIs.
● You actively identify and address the development needs of your team, utilize the learning opportunities available to them on a regional and country level, ensuring your team maximize their own learning by making use of HHG’s offerings such as the HHG Academy.
● You partner with the HR team to ensure that company policies are implemented and that all employment contracts and practices are compliant with local labor laws.
● You attract, recruit, retain and develop staff to position Hello Health as an employer of choice across departments.
● You’ll ensure the projects have sufficient resources to execute within time and budget. If there’s no internal resources, you’ll establish relationships with freelancers and agencies towards project execution.
We are passionate individuals that are driven to succeed. Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and strong collaboration across fields. We love the freedom of an entrepreneurial company and are looking for like-minded, ambitious professionals who have a desire to build something new and actively support our young company in its growth to greatness.
You will love working here!
Do you think you’ve got what it takes? Apply now!
We are passionate individuals that are driven to succeed. Our work culture is characterized by strong team spirit, high degrees of openness and innovation, and strong collaboration across fields. We love the freedom of an entrepreneurial company and are looking for like-minded, ambitious professionals who have a desire to build something new and actively support our young company in its growth to greatness.
You will love working here!
● Competitive salary package
● Professional and open working environment–culturally integrating the best of Western and Southeast Asian cultures to take the best of each and ensure we build an energetic, commercial, and fun working atmosphere.
● Opportunities to improve English skills within an international team–English is the official language in all Hello Health offices.
Do you think you’ve got what it takes? Apply now!
1. HEALTH ABOVE ALL
We believe that people should be well informed and empowered to make better health decisions and to live healthier and happier lives. We aspire to a positive and healthy work environment that values the health and well-being of our people so we can fulfill our vision and mission as an organization.
2. CHAMPION’S MINDSET
We play to win, constantly striving to be the best, challenging the status quo, and resetting the bar. We will always find a way – if it doesn’t exist today, we’ll build it.
3. DRIVE IMPACT
We are committed to make a meaningful and measurable difference to our people, audience, clients and shareholders. We are results-oriented, data-driven, and accountable.
4. WE ARE MANY WE ARE ONE
We embrace diversity of cultures, backgrounds, skill sets and opinions. Through this diversity our Vision, Mission, Purpose and Values bind us as one team and we grow stronger together.
